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Transform your Customer Service with Conversational AI

Microsoft Copilot logo

Powered by Microsoft Copilot

Intelligent bot based on Copilot Agents for automated service appointment scheduling via WhatsApp. Empower your customers with 24/7 support.

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Key Features

A comprehensive solution designed to optimize your business customer service.

Copilot Agents

Intelligent bots configured on WhatsApp Business. They use Generative AI to interpret customer intent naturally.

AI Service Model

Based on Topics (decision trees) and enriched with additional knowledge bases (manuals, PDFs, web) for precise answers.

FAQ Management

Automatic response to frequently asked questions using the Copilot engine, reducing call center operational load.

Advanced Scheduling

Complete appointment management with flexible scheduling. Configurable availability for locations, staff, and service areas.

Bot-Agent Transition

Intelligent handover to a human agent when necessary, maintaining full conversation history and context.

Omnichannel

Deployment capability across multiple platforms beyond WhatsApp: Web, Teams, Facebook, and Telegram.

Robust and scalable architecture

Built on the highest cloud security and scalability standards. Our tech stack guarantees availability and performance.

  • Based on Node JS and PostgreSQL Hasura.
  • Copilot AI Engine: Microsoft Copilot Studio.
  • Messaging via Twilio API.
  • Secure deployment on Azure Cloud.
  • Integration with CRM and Finance F&O via Power Automate.
Chatbot architecture tools

Multichannel Deployment

Configure your agent channels to meet costumers where they are.

slack
speech
teams
telegram
telephone
twilio
web_dev
demo_web
facebook
groupme
lime
mail
native_app
skype

Integrated with your business knowledge

Copilot doesn’t just respond, it learns from your business. We connect the bot to your information sources for accurate and contextual answers.

  • Websites
  • Documents (PDF, Word, Excel)
  • Technical Manuals, policies, procedures
  • Intranets, Sharepoint

Take your Business into the future with AI

Join the companies that are already automating their service with AI

Empowering Business through innovative digital tools

We empower businesses through customized, secure, and scalable technology solutions designed to maximize efficiency and growth.

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