Copilots & Agents in Dynamics 365
Change the way you work with
AI Copilots and Agents
Transition from systems of transaction to systems of reasoning. Empower your workforce with Agentic AI that anticipates risks, optimizes resources, and drives proactive action.
Drive Your Business Forward with AI Transformation Opportunities
Explore how Copilot and Agents can integrate seamlessly into your tools and experiences, boosting efficiency, reducing friction, and delivering smarter interactions for your teams and customers.
Enrich Employee Experiences
Equip every employee with a personal AI assistant that works alongside them, understanding their work context and augmenting human expertise.
Reinvent Customer Engagement
Deploy autonomous agents to handle customer interactions 24/7, providing personalized, intelligent support at scale.
Reshape Business Processes
Replace rigid workflows with dynamic, adaptive processes powered by AI agents that learn and evolve from experience.
Bend the Curve on Innovation
Accelerate digital transformation and create competitive advantage through proactive, intelligent automation.
Two Powerful Approaches to AI
Understanding the synergy between personal assistance and process automation.
Copilot
Every employee will have a Copilot
- Works as your personal assistant.
- Grounded in work content like email, meetings, and documents.
- The UI for AI interaction.
- Experienced in Microsoft 365.
- Connects to financial systems.
Agents
Every business process will have agents
- AI-powered system with actions, triggers, and knowledge.
- Works on behalf of employees, teams, and functions.
- Connected to Copilot or fully autonomous.
- Dynamically plans and orchestrates.
- Learns and evolves with experience.
Agents vary in complexity
Agents are AI assistants that can help optimize business processes and enhance productivity using language models and generative AI.
Retrieval Agents
Retrieve information from grounding data, reason, summarize, and answer user questions with accuracy and context awareness.
Task Agents
Take actions when asked, automate workflows, and replace repetitive tasks for users to maximize efficiency.
Autonomous Agents
Operate independently, dynamically plan, orchestrate other agents, learn and escalate complex scenarios.
Your Journey from AI to ROI
Achieve measurable business results with a proven approach
1. Make Copilot Available
Create a foundation for AI-driven innovation with proper security and policies.
2. Solution Optimization
Establish accurate data and define personas, scenarios, and process improvements.
3. Develop AI Aptitude
Build skills to work alongside Copilot and drive organizational change.
4. Maximize Business Value
Identify and quantify ROI – increase revenue, optimize costs, help employees thrive.
5. Scale Adoption
Empower all employees and support continuous improvement.
Take your Business into the future with AI
Harness the power of AI Copilots and Intelligent Agents to optimize operations, empower teams, and accelerate business success.
Empowering Business through innovative digital tools
We empower businesses through customized, secure, and scalable technology solutions designed to maximize efficiency and growth.
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